ag365 Responsible Gaming — Play Smart, Stay Safe

1. Our Commitment to Safe Play

ag365 is Bangladesh's trusted online casino and sports betting platform, and with that trust comes a serious obligation to protect the wellbeing of every player who chooses to use our services. We believe that gambling, when approached responsibly, is an enjoyable form of adult entertainment — one that adds excitement to cricket matches, slots sessions, and live casino experiences. However, we also recognise that for some people, gambling can become problematic, and we take that reality seriously.

Our responsible gaming framework is built on four foundations: prevention, detection, intervention, and support. We prevent underage gambling through rigorous age verification. We detect at-risk behaviour through automated monitoring tools. We intervene early when patterns suggest a player may be losing control. And we support every player — regardless of whether they have a gambling problem — with accessible, clearly communicated tools to keep their gambling within safe boundaries.

ag365 is committed to complying with all applicable responsible gaming standards and to continuously improving the tools and resources available to our Bangladesh-based player community. Responsible gaming is not a legal formality for us — it is an expression of the respect we hold for every person who trusts ag365 with their entertainment time and money.

2. Age Restriction & Verification

Gambling is strictly for adults. ag365 requires all players to be aged 18 years or older. This is a non-negotiable policy that applies to every player in Bangladesh and any other jurisdiction from which ag365 accepts registrations. We take our responsibility to prevent underage gambling extremely seriously, and we maintain robust controls to enforce this requirement.

Age Check at Registration

During the account registration process, every prospective player must declare their date of birth. ag365 verifies that the declared age meets the 18+ threshold before allowing account activation. Providing a false date of birth constitutes a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any balances held.

KYC Verification

ag365 may request government-issued identity documentation at any point — particularly before processing a player's first withdrawal, when account activity raises any concern, or as part of a routine compliance check. Accepted documents for age verification include:

• Bangladesh National Identity Card (NID)
• Valid Bangladesh passport
• Other government-issued photo identification accepted at ag365's discretion

Until identity verification is complete, ag365 reserves the right to place withdrawal holds and to impose conservative deposit limits on unverified accounts.

Protecting Minors

If you share a device or internet connection with individuals under the age of 18, we strongly recommend that you log out of your ag365 account after every session and that you do not save your login credentials on shared devices. ag365 accounts must never be accessed by anyone other than the registered account holder. If you suspect that a minor has accessed your ag365 account or registered their own account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

3. Responsible Gaming Tools

ag365 provides a comprehensive suite of player-controlled tools designed to help you manage your gambling activity. All of these tools are accessible directly from your account settings panel and can be activated at any time, 24 hours a day, 7 days a week.

In addition to these player-activated tools, ag365 also deploys platform-level responsible gaming controls, including mandatory reality-check pop-ups for extended sessions, automatic session endings after prolonged inactivity, and loss-limit safeguards that prevent a player from exceeding a defined loss amount within a rolling 30-day period.

4. Deposit & Spending Limits

One of the most effective responsible gaming tools available to ag365 players is the ability to set firm limits on the amount of money deposited into their account within a defined time period. These limits apply across all payment methods available on ag365, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

How Deposit Limits Work

Players can set deposit limits on three timeframes: daily (rolling 24 hours), weekly (rolling 7 days), and monthly (rolling 30 days). Once a limit is reached, further deposit attempts for that period will be declined automatically, regardless of the payment method used.

• Daily deposit limit: minimum ৳500 — maximum determined by account tier and verification status.
• Weekly deposit limit: must be equal to or greater than the daily limit set.
• Monthly deposit limit: must be equal to or greater than the weekly limit set.
• Limits can be reduced at any time with immediate effect.
• Limit increases take effect only after a mandatory 24-hour cooling-off window has passed, giving players time to reconsider.

Loss Limits

In addition to deposit limits, ag365 offers a loss limit feature that caps the total amount a player can lose within a rolling 30-day period. Once the loss limit is reached, access to real-money games is suspended for the remainder of that period. Loss limits are configured separately from deposit limits and provide an additional safety net for players who prefer to think in terms of maximum acceptable loss rather than maximum deposit volume.

Wager Limits

Players can also set maximum single-wager limits to prevent impulsive high-stake bets. This is particularly useful for sports betting — for example, limiting the maximum amount that can be placed on any single cricket or football match. Wager limits, once set, apply immediately and can be reduced instantly but increased only after 24 hours.

5. Time-Out & Cool-Off Periods

Sometimes a player simply needs a break — not because gambling has become a serious problem, but because they feel their sessions are becoming more frequent than they would like, or they want to reset their approach to the platform. ag365's time-out feature is designed exactly for this purpose: a short, structured pause that gives a player space and perspective.

Available Time-Out Durations

• 24 Hours: A brief cooling-off period. Access to all real-money games and sports betting is suspended for one full day.
• 7 Days: A one-week break suitable for players who feel they have been gambling more than intended over a recent period.
• 30 Days: A full calendar month away from the platform. ag365 recommends this option to players who have noticed a pattern of chasing losses or gambling beyond their budget.
• Custom Duration: Players may request a custom time-out period of any length by contacting [email protected].

What Happens During a Time-Out

During an active time-out period, the following applies to your ag365 account:

• Access to all casino games, slot games, sports betting, and live dealer games is suspended.
• Deposits cannot be made.
• Your existing account balance is preserved and any pending withdrawals will be processed normally.
• You may still contact ag365 customer support for non-gaming queries (account queries, withdrawal status, etc.).
• The time-out cannot be cancelled or shortened once activated — this is intentional and is designed to provide meaningful protection.

6. Self-Exclusion Programme

Self-exclusion is ag365's most comprehensive player protection measure. It is designed for players who recognise that their gambling has become, or is at risk of becoming, a serious problem, and who want to take decisive action to prevent access to gambling services for an extended period.

How to Request Self-Exclusion

You can initiate self-exclusion through any of the following channels:

• Account Settings > Responsible Gaming > Self-Exclusion (available 24/7 in-platform)
• Email [email protected] with the subject line "Self-Exclusion Request" and your registered username
• Email [email protected] — our general support team will escalate to the responsible gaming team immediately

All self-exclusion requests are processed within 24 hours of receipt. You will receive a confirmation email once your exclusion has been applied.

Self-Exclusion Durations

• 30 Days: Minimum self-exclusion period. Access to all ag365 gambling products is blocked for one month.
• 3 Months: Recommended for players who have experienced a recent period of problem gambling behaviour.
• 6 Months: A substantial exclusion period that provides meaningful time to seek support and rebuild healthy habits.
• 1 Year: Suitable for players dealing with significant gambling-related financial or emotional difficulties.
• Permanent / Indefinite: A permanent account closure and lifetime exclusion from ag365. This is irreversible.

Conditions of Self-Exclusion

Self-exclusion is a serious and binding commitment. Once applied, the following conditions govern your ag365 account:

• All gambling access (casino, slots, sports betting, live games) is suspended immediately.
• No new deposits can be made during the exclusion period.
• Any balance remaining in your account at the time of exclusion can be withdrawn — contact [email protected] to arrange this.
• ag365 will not send any promotional or marketing communications to excluded players.
• The exclusion period cannot be shortened. You may not request reactivation until the full exclusion period has elapsed.
• After a fixed exclusion period ends, reactivation requires a formal request, a 24-hour cooling-off period, and completion of a brief responsible gaming acknowledgement.

7. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. Being aware of the common warning signs is an important first step. The following behaviours may indicate that gambling is becoming a problem that warrants attention and support.

Recognising these signs in yourself — or in someone you care about — is not a cause for shame. Problem gambling is a well-documented behavioural condition that responds well to professional support and structured intervention. The most important thing is to act early, before the financial and emotional consequences become severe.

8. Self-Assessment Checklist

Use the following checklist to reflect honestly on your relationship with gambling. This is not a clinical diagnostic tool, but it is a useful prompt for self-reflection. If you answer "yes" to several of these questions, we encourage you to speak to our responsible gaming team or a professional support service.

9. Support & Help Resources

If you or someone you know is struggling with problem gambling, professional help is available. ag365 encourages all players who are concerned about their gambling behaviour to seek support from qualified professionals. The following types of services are available in Bangladesh and internationally.

10. Contact Our Responsible Gaming Team

ag365 operates a dedicated responsible gaming team that is separate from our general customer support function. This team specialises exclusively in player protection matters — deposit limits, time-outs, self-exclusion, account reviews, and guidance for players who are concerned about their gambling behaviour. All communications with our responsible gaming team are treated with the strictest confidentiality.

What to Include in Your Email

To help us process your responsible gaming request as quickly as possible, please include the following information in your email:

• Your registered ag365 username
• The email address associated with your account
• The type of request (e.g., deposit limit reduction, 30-day time-out, self-exclusion)
• The duration you are requesting (for time-out or self-exclusion requests)
• Any additional context you feel comfortable sharing — this helps our team provide more personalised support