ag365 Privacy Policy

1. Information We Collect

ag365 collects personal data through several channels: directly from you when you register an account or contact our support team, automatically through your use of the platform, and occasionally from third parties such as payment processors and identity verification providers. The categories of personal data we collect are set out below.

Registration and Identity Data

When you create an ag365 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for age verification to confirm you are 18 or older).
• Residential address, including city and postal code within Bangladesh.
• Mobile phone number (01x series Bangladeshi number).
• Email address.
• Username and hashed password (passwords are never stored in plain text).

Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may request copies of the following documents at the time of withdrawal or when unusual account activity is detected:

• National Identity Card (NID) or valid passport.
• Proof of address: a utility bill, bank statement, or similar document dated within 90 days.
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account matching the registered mobile number).

Financial Transaction Data

ag365 records all deposit and withdrawal transactions associated with your account, including transaction amounts in BDT, timestamps, payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), and transaction reference numbers. We do not store full card numbers; card payments are tokenised by our payment gateway partners.

Technical and Usage Data

When you use the ag365 platform, we automatically collect certain technical data, including:

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser version.
• Session timestamps, pages visited, games played, and wagers placed.
• Referral source (how you arrived at ag365.bet).
• Cookie identifiers and similar tracking technologies (see Section 4).

2. How We Use Your Data

ag365 processes personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which we use your personal data are described below, together with the legal basis for each processing activity.

ag365 will never use your personal data to make fully automated decisions that produce significant legal effects on you — for example, permanently banning an account — without human review at some stage in the process.

3. Data Sharing & Disclosure

ag365 does not sell, rent, or trade personal data with third parties for their own commercial purposes. We share personal data only in the specific, limited circumstances described in this section.

Payment Processing Partners

To process deposits and withdrawals, ag365 shares the minimum necessary transaction data with authorised payment processing partners, including mobile banking operators (bKash, Nagad, Rocket, Upay), card payment gateways (Visa, Mastercard processors), and local Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These partners are contractually bound to process your data only for the specific purpose of completing the payment transaction.

Identity Verification Providers

ag365 may share identity documents and personal data with third-party KYC and identity verification service providers to assist in confirming your age and identity. These providers operate under strict data processing agreements and are not permitted to use your data for any other purpose.

Game Content Providers

ag365 integrates games from third-party studios and providers, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised game session data (such as a session token and bet amounts) necessary to deliver the game experience. They do not receive your full identity data.

Legal and Regulatory Disclosure

ag365 may be required by law, regulation, or court order to disclose your personal data to competent authorities. This includes disclosures related to anti-money laundering (AML) investigations, fraud prevention, or other legal proceedings. In such cases, ag365 will disclose only the data specifically required and will, where legally permissible, notify you of any such disclosure.

4. Cookies & Tracking Technologies

ag365 uses cookies and similar tracking technologies to operate the platform effectively, improve user experience, and understand how players interact with our games and services. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide analytics information to site operators. ag365 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. You cannot opt out of these without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, and last-played games to personalise your experience on ag365.
• Analytics Cookies: Help ag365 understand aggregate platform usage, identify performance issues, and improve our product. Data collected is anonymised before analysis.
• Responsible Gaming Cookies: Store your responsible gaming settings (such as active session time reminders and deposit limit references) to ensure these preferences are respected across sessions.

Managing Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific sites. Please note that disabling certain cookies may affect the functionality of the ag365 platform, including the ability to stay logged in or to retain game preferences between sessions. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, and other major browsers all provide cookie management tools).

5. Data Retention

ag365 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, to maintain accurate business records, or to comply with applicable legal and regulatory obligations. The following retention schedule applies:

Once retention periods have elapsed, personal data is either securely and permanently deleted from ag365 systems or anonymised so that it can no longer be linked to an identifiable individual. Anonymised or aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

6. Data Security Measures

ag365 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, we apply the following controls as standard practice.

Technical Controls

• SSL/TLS Encryption: All data in transit between your browser and ag365 servers is encrypted using current-generation TLS protocols, ensuring that intercepted traffic cannot be read.
• Encrypted Data Storage: Sensitive data fields — including passwords (bcrypt hashed), financial account references, and identity document copies — are encrypted at rest using AES-256 encryption.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their ag365 accounts for an additional layer of login security. All ag365 administrative accounts require 2FA.
• Intrusion Detection Systems: ag365's infrastructure is monitored 24/7 by automated intrusion detection and anomaly alerting systems that flag unusual access patterns in real time.
• Regular Security Audits: We conduct periodic third-party security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.

Organisational Controls

• Access to personal data is restricted to ag365 staff and contractors who require it to perform their specific job functions. All access is logged and subject to periodic review.
• All ag365 employees and contractors with access to personal data receive mandatory data protection training upon onboarding and annually thereafter.
• ag365 maintains an incident response plan. In the event of a confirmed data breach that poses a risk to players, we will notify affected individuals without undue delay.

7. Your Privacy Rights

As an ag365 player, you have the following rights with respect to your personal data. Requests relating to any of the rights below should be submitted in writing to [email protected] with the subject line "Privacy Request". ag365 will acknowledge all privacy requests within 5 business days and provide a substantive response within 30 calendar days.

Right of Access

You have the right to request a copy of the personal data ag365 holds about you. We will provide this in a commonly used electronic format (such as a structured PDF or CSV export) at no charge for the first request in any 12-month period.

Right to Rectification

If any personal data ag365 holds about you is inaccurate or incomplete, you have the right to request correction. Note that some data fields — such as your registered full name — require supporting documentation before they can be amended, to maintain the integrity of our KYC records.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where you object to processing and we have no overriding legitimate grounds to continue. Please note that ag365 may be required to retain certain data (such as financial transaction records) for legal and regulatory compliance purposes, which may limit the scope of erasure requests in some cases.

Right to Restrict Processing

In certain circumstances — for example, while you contest the accuracy of your personal data — you have the right to request that ag365 restricts its processing of that data to storage only, pending resolution of the dispute.

Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, ag365 will cease sending marketing communications immediately and update your account preferences accordingly.

8. Third-Party Services

The ag365 platform integrates a number of third-party services necessary to deliver a complete gaming experience. While ag365 carefully vets all third-party partners and requires them to maintain appropriate data protection standards, we are not responsible for the independent privacy practices of these external services.

Game Providers

Games hosted on ag365 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers operate their game software under their own terms and may process anonymised session data (such as bet size, game outcome, and session duration) independently of ag365. ag365 does not transmit your full name, NID details, or financial information to game providers.

Payment Processors

Payment services on ag365 are facilitated by regulated payment gateway partners and mobile banking operators. When you initiate a deposit via bKash, Nagad, or Rocket, your transaction is processed directly by those providers under their own privacy frameworks. ag365 receives only a transaction confirmation and reference number — we do not receive or store your full bKash PIN, mobile banking password, or card CVV.

Analytics Services

ag365 uses privacy-respecting analytics tools to understand platform usage and identify technical issues. Any data passed to analytics services is anonymised or pseudonymised prior to transmission. ag365 does not permit analytics providers to use platform data for their own commercial profiling or advertising purposes.

9. Policy Updates

ag365 may revise this Privacy Policy from time to time to reflect changes in our data processing practices, updates to applicable laws and regulations, or improvements to our platform and services. When we make material changes to this policy, we will notify registered players via the email address associated with their account and will display a prominent notice on ag365.bet for a minimum of 14 days following the update.

The "Last Updated" date at the top of each legal section indicates when that section was most recently revised. We encourage all players to review this Privacy Policy periodically to stay informed about how ag365 protects their personal data. Your continued use of the ag365 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of those changes.

Where a proposed update to this Privacy Policy would involve a materially less protective use of data you have already provided, ag365 will seek your fresh consent before applying the new processing terms to your existing data.

10. Contact & Privacy Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a data protection concern, please contact the ag365 privacy team using the details below. All privacy correspondence is handled exclusively in English.

General Support

For general account queries and support: [email protected]

Privacy and Data Rights Requests

For formal privacy requests (access, rectification, erasure, restriction, objection): [email protected] — please include "Privacy Request" in the subject line of your email and provide your registered username and mobile number so we can locate your account securely.

Responsible Gaming Team

For matters relating to responsible gaming, self-exclusion, or data associated with your gaming behaviour: [email protected]

Our support and privacy teams are available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).